Probably the biggest factor in determining the success of a printing solution, especially in the eyes of your people, is smooth running and constant availability. No matter how brilliantly the machines perform for the other 99% of the time – it’s the half hour of unscheduled downtime they will remember.
Of course 100% uptime is still a way off, but the best providers are getting closer. Smarter monitoring and management systems enable IT managers to prevent problems and alert service engineers of breakdowns immediately, even self-diagnosing issues enabling a faster fix.
Constantly evolving design and content like video tutorials are enabling more and more problems to be solved quickly by your own people.