Preventative maintenance lets you – and your machinery – spend more time with your customers, not our engineers.
One promise we make to all our clients is to go to extraordinary lengths. To be committed to you, but independent from any single manufacturer.
At TouchTec, we comply fully with manufacturers specifications, so we like to plan carefully for preventative maintenance.
Harnessing data from our service team, we use bespoke software to monitor your print volumes and pre-empt maintenance calls. By anticipating the needs of individual machines, we can run you through the options in one of our regular service performance review meetings.
- 2-hour service guarantee with penalties of up to 10,000 free pages if we can’t get an engineer out to you to you in time.
- 3-year guarantee for all new machines. If the device irretrievably fails within this period, we will replace it with a machine of an equivalent specification – completely free of charge.
- If a repair can’t be completed on site for any reason, we’ll lend you a machine with an identical specification for the full duration of the repair.