We know that time is key and while you wait, here are some easy fix tips to find the solution!
Having Issues with ID Copying?
To copy various cards such as a Passport, Driving licence, National insurance & Standard ID cards, use the ID card mode. By carrying out a simple operation, you can copying from a front and back of card to create a single side document.
5. Tap [Start Scan] to scan the front side of the card.
6. Turn the card over, and place it on the original glass.
7. Use the start key to scan the backside of the card and start copying.
8. Press finish then start.