Servicing & Monitoring
TouchTec’s 2-hour service guarantee means you get up to 10,000 free pages if we can’t get an engineer out to you in time.
TouchTec is dedicated to providing service excellence across our managed solutions portfolio.
The quality of our customer relationships is what TouchTec is built upon, as our strength is the long-term service and support we provide.
We thrive to build relationships, ensuring that TouchTec becomes an extension of our customers’ daily operations.
To ensure that this relationship provides the support required, we provide each and every customer with a dedicated Account Manager, complete with their direct contact details, so you can reach them when you need them.
What You Get
Busy businesses rarely even notice their photocopiers. At least, until they stop working.
At TouchTec, we understand this: our lightning-fast response time will get your machines back on their feet when the unexpected happens. So whether you’ve got one system or dozens, you need them to be working hard for your business – it’s frustrating when they either don’t work, or don’t work perfectly.
Which is why, if you’re in London, we promise to get an engineer out to you in less than 2 hours. In fact, we’re so confident we can keep this promise, we guarantee it: if one of our service guys doesn’t arrive on time, you’ll get 10,000 mono pages as compensation, completely on us.
Manufacturer-trained and fully certified, every TouchTec engineer uses a combination of great training, solid instincts and old-fashioned know-how to diagnose the problem and get your copier back to its best. In record time. And if for any reason your copier can’t be fixed straight away, we will send over a comparable replacement until it can. Completely free of charge.
Choose TouchTec and you’ll get:
TouchTec has a dedicated proactive approach to ensure we maintain a high standard of service. Our Service Desk arranges routine calls throughout the operating life of equipment under contract.
These unscheduled call-outs combined with our remote monitoring platform reduce the likelihood of equipment failures and ensure that our clients are operational 24/7.
We have a nationwide network of Service Engineers available, across the whole of the UK, and including all the Home Nations: Wales, Scotland & Northern Ireland.
All engineers are trained to the highest standards within our industry, including device training from our partners, ensuring that all works completed are in line with manufacturers’ requirements and only ever with genuine parts.